Is it legal to order prescription pharmaceuticals over the Internet?

Yes, in most cases it is legal when it is for personal use only. However to be sure you must first check your country's Importation Laws.

What forms of payments do you accept?

We accept Visa, Amex, Bank Wire and E-Check.

How do I pay via Bank Wire?

You place an order choosing bank wire payment option and receive an e-mail with our bank details. Use these details to pay the invoice. Once we get the confirmation from our bank the status of your order will be changed to Processed. After the order is checked and approved by our doctor we’ll ship it to you. Due to such procedure you should allow 4-5 extra days for delivery process.
The sooner you make the money transfer the sooner your order will be shipped out.
Please be inform that in case of a refund via bank transfer the customer receives the amount of the order minus transaction fee – USD 28.00
By choosing bank wire as a payment option you agree to these terms and conditions.

eCheque Payments

eCheque is like a regular check payment only in electronic form. Just choose this option and fill in all necessary info: account number, routing number and cheque number. It’s convenient alternative to credit card payments. It’s onetime payment without possibility of recurring charges, thus no room for identity theft or fraud.
Please note that:
- processing of your order with e-check will take additional 5 days. It is so due to the peculiarity of this payment option and security measures involved.
- you have to answer the call or call the payment provider back to confirm your transaction. We count 5 days from the date you’ve confirmed your transaction with the payment provider.
If you missed a confirmation call you can call back to the following numbers:

855-256-4032
312-765-7495

- In 5 days we change your order status to Processed and send it to our doctor for review which takes 2-3 days. After doctor’s approval we ship your order. The shipping time (please, count from send date) is 7-14 business days.

- All not confirmed orders will be cancelled in 3 days.

- Refund via e-check takes from up to 3 weeks. To process a refund we need:
      - Bank name
      - Bank Address
      - Swift Code
      - IBAN

      - it’s not possible to use someone else’s checking account ( some of your relatives or friends). Such cheques are declined by the bank. The customer should use his own account to pay for the order.

      - eCheque payment option is available only for USA customers.

How will I know when my product have been shipped?

A confirmation email will be sent to your email address on shipment.

What is your privacy policy?

Medstore-Online pharmacy broker does not disclose any personal or credit card information to any third party of any kind. Medstore-Online is strictly confidential!

How long has Medstore-Online been in operation?

Medstore-Online was established in 2009.

What countries do you ship to?

Medstore-Online ships to the USA, the UK, France, Australia, Belgium, Denmark, Ireland, Italy, Spain and Sweden.

What is your ordering process ?

All orders are received via a secure server to ensure that your details are kept private and to guarantee your peace of mind. Your credit card will be charged only for the amount indicated in your order and this includes shipping and packaging. We ship to any personal address, but we don't ship to Post Office Boxes. About any items that come out of stock you will be notified by e-mail. We ship orders daily on a first in first out basis and the credit card is charged only as the order has been sent.

How long does it take until I receive my product(s)?

We use registered International Airmail for all of our orders. The final delivery time depends on the reliability of your postal service. It takes a couple of days to approve the order by the doctor and ship it out. Then the shipping time is 7-14 working days for EU products and 7-18 working days for Indian products, counting from the send date.
We are unable to accept requests for cancellations once the order has been processed.
Your credit card will be charged in USD. For other currencies prices are approximate.
Should you have any further questions, please do not hesitate to contact us at [email protected]

Why do my tablets sometimes look different?

Different companies produce medicines, which may vary in appearance and/or taste, but contain the same active ingredient. All are equally effective. Always ask your Pharmacist if you are concerned.

Why has the name of my medication changed?

Each active ingredient has a standard (generic) name, it is also given an individual trade name by each company that makes it. Eg Salbutamol inhaler may be called Ventolin, Salbulin or Salamol. Just as a vacuum cleaner may be called Hoover, Dyson or Electrolux.

Do I have to take my medicines exactly when suggested?

The timing given is a general guide. However a few medicines need to be taken strictly according to the directions. If they are taken at a particular time they will either work better or give fewer side effects. Ask your Pharmacist for specific advice.

It says on the label to take my tablets with food. What if I have not been able to eat?

This advice has been given to avoid side effects. Try taking your tablets with a milky drink or a biscuit instead. If this is not possible talk to your Doctor or Pharmacist for further advice.

Can I take more than one tablet at the same time?

Check with your Pharmacist, but for your convenience many medicines can be taken at the same time.

What do I do if I forget to take one of my tablets?

Don't panic. If you are directed to take several doses in a day just take the next planned dose. If it is a once daily medicine seek further advice, but don't take a double dose.

I have difficulty opening my medicine container what can I do?

If your medicines are in bottles you can ask your Pharmacist to replace the child proof tops with easy open tops. There are also aids available to help open medicine bottles (see below). It is important that medicines are stored in a suitable container. If you feel it is necessary to take your tablets out of their original container then a tablet reminder box may be the answer. These can be filled at home by family or friends or your Pharmacist may provide this service for a fee.

Can my order exceed 500$?

The sum for one order should not exceed $500. If you need more items - feel free to place another order for the rest necessary products.

Information about medicines you can buy.

Certain medicines which you can buy, may interfere with your prescribed medicines. You should ask your Pharmacist for advice before taking any remedies.

General Information

* Paracetamol is found in many cough and cold remedies as well as prescribed pain killers and both should not be taken at the same time.
* Some medicines may cause or worsen indigestion.
* Certain painkillers may worsen your asthma.
* Some antibiotics should not be taken at the same time of day as milk, indigestion remedies or iron.
* Certain painkillers may cause constipation.
* Constipation can often be resolved by moderate exercise (walking) and a healthy diet rather than taking a remedy.